Alter Support

We're here to help.

📧 Email: alstlr3128@gmail.com

Response time: 24–48 hours on business days

Frequently Asked Questions

Q. I'm not receiving push notifications

iOS [Settings] > [Notifications] > [Alter] — make sure notifications are allowed
iOS [Settings] > [Focus] — make sure Do Not Disturb is not blocking Alter
Check that calendar permission is granted (in-app [Settings] > [Calendar Integration])

Q. How do I cancel my subscription?

Subscription cancellation is handled by Apple only.

[Apple ID Settings] > [Subscriptions] > Alter Pro > Cancel Subscription

Deleting your account does not automatically cancel the subscription. You must cancel separately via the path above.

Q. I was charged after my free trial

Free trials auto-convert to paid unless canceled at least 24 hours before expiration. You can request a refund directly from Apple.

👉 Apple Refund Request

Q. Alter has misunderstood me

Tap the ✨ verification button at the top of the main screen, or open [What Alter Sees in You]. Your corrections will be reflected in the next learning cycle.

Q. How do I delete my account?

In-app [Settings] > [Delete Account]. All data is deleted immediately and cannot be recovered.